Shipment & Delivery

Fast Worldwide Shipping Directly from the Factory

📦 Order Processing & Craftsmanship

• Same-Day/Fast Dispatch: Orders placed on business days before 9:00 AM (CET) for standard, readily available items are often prepared and shipped on the afternoon of the very same day.
• Standard Dispatch: For the majority of our standard catalogue, the average processing and preparation time is 2 to 3 business days before the order is handed over to the courier.
• Made-to-Order & Quality Testing: For certain products, especially our top-of-the-range lines, a few days are required for preparation. These systems are carefully assembled, tailored, and rigorously pre-tested by our highly qualified technicians. This artisan-level commitment ensures maximum reliability and the highest Italian quality before the product is handed over to the courier.
• Weekends & Holidays: Orders placed during weekends or official public holidays will be processed starting from the first following business day.
• Peak Seasons: During exceptionally busy times of the year or for special custom orders, we reserve the right to a maximum processing delay of 10 working days.

🚚 Deliveries & Customer Responsibility

• Estimated Delivery Time: Delivery typically takes between 2 to 5 business days, depending on the destination.
• Shipping Cost: Your shipping fee is calculated automatically at checkout based on total order weight and the destination country. If a shipping price for your specific destination is not displayed, please contact us for a custom quote.
• Address & Contact Accuracy: Please carefully double-check the delivery address entered in your order. Ensure that the phone number provided is correct, as it is crucial for the courier to contact you in case of any delivery issues. It is the buyer's responsibility to ensure someone is available at the address to receive the package.
• Address Changes After Shipping: If you request a change of delivery address after the package has been shipped, an explicit request must be sent to us. Please note that this may result in delivery delays and additional redirection fees.
• Delays & Liabilities: While every effort is made to ensure your packages arrive on time, DUCATI HOME AUTOMATION cannot guarantee exact delivery dates and is not liable for carrier delays caused by severe weather, remote locations, or customs clearance.

⚠️ Damaged Deliveries (Important Instructions)

1. Accept the package: You can accept the delivery from the courier.
2. Document the evidence: Take clear photos of the external packaging before opening it. We highly recommend filming a short video while opening the box.
3. Photograph the content: Take photos of the internal contents, clearly highlighting any broken components or missing parts.
4. Contact us within 2 days: Send all photographic and video documentation to shipping@ducatihome.it within 2 days of delivery.

🕒 Missed Deliveries & Storage

• First & Second Attempts: If you are not present during the first delivery attempt, the courier may either make a second attempt on the next business day or attempt to contact you.
• Storage Facility (Giacenza): If the delivery attempts fail, or if the address provided at checkout was incorrect, the goods will be placed in storage at the courier’s nearest local facility.
• Pickup Deadline & Unreachability: It is extremely important to get in touch with the courier promptly. Storage rules and pickup windows vary depending on the specific carrier. If you cannot be reached or fail to arrange collection within the courier’s maximum storage timeframe, the courier may either destroy the package or return it to the sender.
• Unclaimed Shipments: If the shipment is returned to DUCATI HOME AUTOMATION due to non-collection or unreachability, the customer will be billed for all return costs, storage fees, any customs/duty fees, and the costs required for a potential new shipment.

💼 Professional & B2B Accounts

• Bulk Shipments: Special freight shipping can be arranged for Professional accounts, ranging from half-pallets up to full containers.
• Ex Works (EXW): If you prefer to use your own freight forwarder, an Ex Works delivery can be easily arranged upon request.

🛡️ Insurance & Protection

• Included Coverage: Our international shipping rates include insurance standard coverage. In the unfortunate event of damage during transit or non-delivery, you can open a claim with us by following the Damaged Deliveries instructions above. Once the issue is verified with the carrier, we will promptly handle the shipment of your replacement components.
• Optional Top-Up: In some cases, additional or extended insurance coverage options may be offered at checkout. You are completely free to choose whether to accept them or not, depending on your preferences.